Train Support

Train Support Contact Information

  1. Contact our Model Railroad support by emailing us at athearnhelp@horizonhobby.com for questions about:
    • Warranty questions
    • Repair questions
    • Technical support
    • Product information
  2. Contact our Model Railroad parts by emailing us at parts@athearn.com for questions about:
    • Missing parts requests
    • Parts related inquiries
  3. Horizon Hobby supports the following model railroad brands:
    • Athearn®
    • Roundhouse®
    • McHenry Couplers®